Bags you bought directly from us in our showroom, on a fair, or anywhere at all, can not be returned. For these items no returns, refunds or exchanges will be accepted.
Only items that are bought online from our webshop can be returned. On all our items there is a tag, when you cut the tag off the item is yours and can not be returned.
If there is a problem with the item or the condition of the bag is not correct with the description you should contact us as soon as possible, use your invoice number in the correspondence. We offer no warranty on any of our items, so please check carefully before unattaching the tag.
The item can only be returned when unused and with the tag still on. Returning in original package and complete. If our exchange and returns conditions are not met, we reserve the right to not take the item back or to refund a lower amount.
If you plan on returning an item, you must inform us in 24 hours after receiving the item. Returned items must be back in our office within 14 days, starting on the day of receiving the item.
In case of returning an item, please respect the item to the fullest: All tags and /or labels must still be attached to the item, and the item is not used, still clean, and without any extra flaws. Also the item is still complete as we sent it: No missing dust-bags, authenticity cards, box or anything at all. Should anything be damaged, dirty or missing, or the tag is unattached, a lower amount will be refunded. This amount will depend on the level of damage done but can never exceed 80% of the selling price.
Any costs and risks that come with returning products are for the buyer. This also includes any border charges. Please remember to keep your send proof.
We will pay your refund within 7 days after arrival of the item in our office.
Eventual loss/difference due money conversion are not our responsibility.
For Purchases Out of European Union:
Important: If you will return an item, as no sales is taken place, this is a temporary import. Please mark the customs value as 0€. If your return result in Customs payment, it will be deduced from your refund.